Premium Surgical Robot Service & Maintenance
Trusted by hospitals and ambulatory surgery centers for rapid-response surgical robot repair, preventive maintenance, and OEM-alternative service contracts.
Surgical robotic systems represent millions of dollars in capital investment and are central to a facility's most high-value procedure lines. When a Da Vinci system goes down or a MAKO robot needs recalibration, every hour of downtime translates directly into cancelled cases, rescheduled patients, and lost revenue. Our team of specialized biomedical engineers and surgical robotics technicians delivers rapid-response repair and preventive maintenance for the full range of robotic surgical platforms — including Intuitive Surgical's Da Vinci Xi, X, Si, and SP systems, Stryker's MAKO Total Knee and Hip platforms, Zimmer Biomet's Rosa system, and Globus ExcelsiusGPS. We maintain 24- to 48-hour emergency dispatch capability for critical system failures, and our structured preventive maintenance programs are designed to maximize system uptime and extend the useful life of your robotic investment.
The Intuitive Surgical Da Vinci platform is the most widely deployed surgical robot in the world, and its complexity demands technicians with platform-specific training and access to quality components. Our Da Vinci maintenance services cover the full system lifecycle: robotic arm assembly inspection and repair, vision system and camera calibration, instrument driver module servicing, energy platform integration, and comprehensive software diagnostics. We perform both scheduled preventive maintenance visits aligned to Intuitive Surgical's recommended service intervals and unscheduled corrective maintenance in response to error codes, system faults, or performance degradation. Our documentation and service reporting meet the standards required for Joint Commission surveys and FDA 21 CFR Part 820 quality system compliance, giving your biomedical and clinical engineering teams complete visibility into system service history.
As an Independent Service Organization (ISO), we offer hospitals and ambulatory surgery centers a compelling alternative to costly OEM-exclusive service contracts. Original equipment manufacturer service agreements for platforms like the Da Vinci or Stryker MAKO can represent $150,000 to $350,000 or more annually per system — costs that squeeze OR budgets and reduce the return on robotic surgery programs. Our ISO service contracts provide equivalent coverage at meaningfully lower cost, without sacrificing response time, documentation quality, or parts standards. We use OEM-specification replacement components and follow manufacturer-recommended procedures, while giving facilities the flexibility to structure coverage around their actual utilization patterns and budget cycles. For facilities operating multiple robotic platforms, our multi-system service agreements deliver additional economies of scale. Contact us to request a side-by-side comparison against your current OEM contract terms.
Our team responds to all inquiries within one business hour during normal operating hours.